Designing Better Courses, Faster.
The Rigi Self-Serve project revolutionized operational efficiency by automating minor queries and streamlining product creation processes, reducing product creation time by 80% and operational queries by 88%, while enhancing user adoption and business scalability.
Client
Rigi Club
Date
September 2024
Industry
SAAS
Scope of work
Desktop web
UX
UI
Course Creation Time Reduction
42.5%
The median course creation time has been reduced from 40 minutes to 23 minutes.
Draft Mode Adoption
80%
The draft feature has seen an increased positive adoption due to its ease of use.
Course Completion with Certificates
44%
Enhanced engagement through discussion forums and certificate triggers.
Discussion Forum Usage
10 creators
The 'discussion forum' dashboard feature has been well adopted, allowing for convenient responses to students.
Business Needs
The company aimed to develop a comprehensive course creation platform that surpasses existing market offerings, focusing on better monetisation and user experience.
Challenges
To design a flexible and user-friendly course creation system that supports multiple formats and fosters interaction between creators and users. I collaborated with the Product Manager to establish UX flows and conducted usability tests to identify challenges. My responsibilities included ensuring pixel-perfect design outputs and overseeing design QA to ensure seamless implementation.
Expected Outcome
Discovery
Extensive informal user interviews conducted by multiple teams, including the founders, uncovered several key user needs. Users emphasised the importance of intuitive navigation that allows them to add details at their convenience, along with the need for draft mode. They also expressed the need for guidance to complete pending steps, support for various lesson formats, and flexibility through modular lessons with easy reordering. Additionally, users showed interest in integrated discussion forums and the ability to track user details and activity effectively.
Insights
The user interviews revealed several pain points faced by creators during course creation. These insights highlighted critical gaps in functionality and user experience that impacted efficiency and flexibility in building and managing course content. Key insights included the need for:
Multiple lesson formats (text, docs, videos, audio, live classes, quizzes, assignments)
Users seek easy navigation to add details at their convenience
Draft mode and clear save status indicators
Guidance to complete pending steps
Support for multiple lesson formats
Preference for modular lessons and easy reordering
Interest in integrated discussion forums
Need for tracking user details and activity
Objectives
To enhance the course creation experience for creators by addressing key usability gaps—improving flexibility, efficiency, and content management—through support for multiple lesson formats, intuitive navigation, modular structure, draft-saving capabilities, progress guidance, discussion forums, and user activity tracking.
Solutions
To address the usability challenges identified during user interviews and elevate the course creation experience, a set of targeted solutions were implemented. These solutions aimed to improve workflow efficiency, offer greater flexibility, and support creators in building and managing their content with ease.
Enable support for multiple lesson formats such as text, documents, videos, audio, live classes, quizzes, and assignments to accommodate diverse teaching styles.
Introduce an autosave draft mode with clear visual indicators and the ability to resume progress seamlessly.
Design intuitive navigation and content entry workflows to allow creators to add or edit details effortlessly.
Add a progress tracker or checklist to guide creators through pending steps in the course creation process.
Implement a modular lesson structure with drag-and-drop functionality for easy reordering of lessons and chapters.
Incorporate user activity and detail tracking to help creators monitor learner progress and engagement effectively.
Showreel
These videos will highlight some of the main features that were designed and implemented, providing a glimpse into the challenges that were overcome
Conclusion
In conclusion, the course creation platform significantly enhanced user experience and efficiency by streamlining the course development process, reducing creation time by 42.5%, and increasing feature adoption. Key features such as discussion forums and certificate triggers saw notable usage, with 10 creators using the certificate feature monthly and 10 creators engaging with the discussion forum in January. Overall, the project successfully met its objectives of improving flexibility, interaction, and management capabilities for creators.